Gartner’s 2020 Predictions – Multichannel Citizen Engagement
In 2019, Gartner announced their top 10 identified government technology trends for 2019/2020. Predictions are hard, especially when they’re about the future, and it's pretty likely that Gartner hadn’t factored in an impending worldwide pandemic when they wrote these, but let’s kick off a new year and revisit them for...